Ovoenergy AU Reviews

Ovo Energy offers a variety of plans with different pricing structures to accommodate the diverse needs of consumers. The Basic Plan and The One Plan are among the options available, each with specific rates for unit usage and daily supply charges. For instance, in New South Wales (NSW), Victoria (VIC), Queensland (QLD), and South Australia (SA), the annual cost for The One Plan is approximately $1,410, which is 23% off the reference price. The daily supply charge for this plan is 93.50 cents per day, and the usage rates are 34.32 cents per kWh. These rates are inclusive of GST and are designed to offer some of the most competitive electricity rates in each state. Additionally, Ovo Energy provides plans tailored for small to medium enterprises (SMEs) and electric vehicle (EV) owners, with specific plans like the EV Plan and The Business Plan, ensuring a range of options to suit different customer segments.

Ovo Energy is recognized for its The One Plan, which is a popular product due to its fair pricing and smooth billing. This plan offers flexible rates with no transaction or exit fees and is 36% less than the VDO. Customers can also benefit from great solar rates and a 3% Interest Reward on their credit balance. For those committed to sustainability, Ovo Energy provides the option to go 100% GreenPower, ensuring that all electricity usage is sourced from renewable energy generators. This is part of their broader commitment to building a better energy company focused on a zero carbon future. Additionally, Ovo Energy's approach includes bill smoothing, where predicted annual energy costs are divided into equal monthly payments, adjusting for changes in energy use throughout the year.

Ovo Energy provides several payment methods to offer convenience and flexibility. Customers can opt for Direct Debit, which is an automated process ensuring payments are made regularly without manual intervention. For those preferring manual payments, card payments are accepted through the online account service or by phone, supporting all major credit and debit cards, with the exception of American Express. Additionally, there is an option to pay by cheque or make a bank transfer directly to Ovo Energy's bank account. These methods are designed to cater to different preferences, ensuring that customers can choose the one that best suits their needs.

Ovo Energy's refund policy allows customers to request a refund when their account is in credit, provided certain conditions are met. The account must be more than 90 days old with an active Direct Debit, and there can't be any other refund requests pending. The refund must leave the account with at least one month's Direct Debit value in credit, and there must have been an actual meter read provided in the last 28 days with a statement generated from that reading. Refunds are typically processed within 5 business days if paid via BACS, and 7 to 10 working days if sent via cheque. As for a shipping policy, it does not apply since Ovo Energy provides services rather than physical goods.